Covid-19 update: more info here

COVID-19 Update

BUSINESS CONTINUITY UPDATE / COVID-19 PANDEMIC 
Edited on 7 April 2020, 1pm

We commits to upholding orders in Bangladesh during COVID-19 crisis

This is such a difficult time, for the entire world. It’s a wakeup call. For everyone. At Stanley/Stella we’ve been trying to figure out what we can do, what we must do, to help.



NEW delivery information 

Dear partners,

As you are aware the COVID-19 situation in each country is changing rapidly day by day.

Please see below our latest business update:

deliveries
NO DHL EXPRESS DELIVERY FROM WEDNESDAY 1 APRIL
  • DHL cannot currently guarantee express lead times, therefore from Wednesday 1 April until further notice, DHL express delivery will no longer be available
  • Please note specific delivery service updates for the following countries:
    • Switzerland: TNT Standard, 3 days
    • Bulgaria, Balearic Islands and Romania: DPD, 4 days
    • Andorra: TNT, 5 days
RALAWISE DELIVERIES TEMPORARILY SUSPENDED
  • As of 26 March, Ralawise, our UK distribution partner, has unfortunately had to temporarily suspend all shipments. Stanley/Stella continues to ship to the UK and we invite all our customers to order directly from us during this period, should you wish to do so. To read the Ralawise statement, please visit their website.
Due to transport and delivery restrictions in certain countries, we cannot guarantee our normal lead times for deliveries at this time. Some delays should be expected. Please visit our other transport partner’s website for more information on specific restrictions in your region: DPD and TNT. For more information and any specific order questions, please contact your Customer Care representative by e-mail.


ORDER CUT OFF TIMES
Our warehouse and logistics partner, Katoen Natie, has put in place safety measures to protect their employees, and as a result, from Thursday 26 March until further notice:

Mainland Europe:
  • The cut-off time to place standard delivery orders is now 12:00 CET (instead of 16:00)
UK:
  • The cut-off time to place new orders is now 12pm GMT (instead of 4pm) 

We want to reassure you that the Stanley/Stella team is here to support you and your business during this difficult period.
We are taking every step necessary to help stop the spread of COVID-19 while continuing to deliver on our mission to provide you with high quality sustainable garments for your business.

In line with national government and WHO regulations, all our HQ associates and our European Sales Representatives are working from home. Rest assured our teams are energised, equipped and ready to work remotely to meet your needs and we anticipate no impact to our responsiveness and customer service levels. As always you can reach us at any time by e-mail and there is no change to our hours of service. 

Be Safe. Be Responsible. Be United.
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